Any output from any Project and Portfolio Management (PPM) tool is only as good as the information and data that you input. The importance of training is vital to all projects, programmes and portfolios in order to ensure Efficiency, Consistency and Quality.
Training is important because it results in fewer mistakes and a better final product. When employers have a well-trained team, it ultimately leads to a more profitable and efficient workplace environment.
At Execview we ensure that your project, programme managers and PMO staff are all fully trained to use our PPM tool by providing a full training package for all users and ongoing support.
And just as important,
This level of training ensures that consistency and governance are maintained and auditable. This is another key importance for any PMO as without governance and auditability you have no control. The smooth running of any PMO relies on a knowledgeable and informed team. This allows for key decisions to be made correctly by the Directors and Executives.
Below are some possible examples of an untrained team.
1. Untrained Employees = Unhappy Employees
Employees who feel inadequate, underachieving, or unsupported are unhappy. They aren’t satisfied in their work, which will cause them to underperform, make mistakes, and not care about their work product. That costs the business in lost time and money.
2. Untrained Workers Have a Low Production Value
The quality of their work is lower and of less value. The quality in performance is lower than it could (or should) be.
3. Untrained Workers Are Inefficient
More time (and therefore money) and effort are spent when employees aren’t fully or properly trained to perform their tasks or to fulfill their responsibilities. It takes them longer to do the work.
4. Lost Time or Money Due to Mistakes
When an untrained worker makes a mistake, the time and materials used are lost. The work then has to be done again. Or worse, the inadequate product was delivered to the business or client.
5. An Increase in Miscellaneous Expenses
These are more difficult to track or attribute to untrained workers, but they are there. Creating a risk, issue, action, dependency or progress report incorrectly means it takes more time to fix the mistake, more materials cost in paper and ink (if printing), and more time rechecking the work. If it was done correctly the first time, these costs wouldn’t be there.
6. Insufficient Staff Training Means Lost Customers
Untrained employees can cause many of the mistakes listed above, and those mistakes and inefficiencies can cause your business to lose customers. That is the worst possible scenario, but it can happen.
Training programmes and costs have an easily measured up-front cost of time and money. Those line items are difficult to handle on a tight budget. However, added costs of poorly trained staff show the importance of training employees. These costs do not come in the form of line items, so they are often ignored or unseen.
Be earnest about your training requirements. Trained staff equals success.