Customer Services Project Management

Customer service programme and project management covers areas such as contact centres, outsourcing customer care centres, customer experience and communication strategies. Contact centre related projects have become increasingly popular over the last decade; from vast outsouring of entire operations to foreign shores; public sector department contact centres creation and more recently the reversal from foreign shores back into the UK. Rethinking or improving current customer service departments have also become much more popular as organisations increasingly compete for market share. Recently, Arras has seen a number of customer service project management opportunities as SMEs look to provide new departments as they grow in size.

Project working has also become increasingly popular in marketing related customer service areas; customer experiences (focus groups, mystery shopper etc) and customer communication strategies have benefitted from the structured way of working that can be found in project management.
 

Arras People Providing Project Management Professionals within Customer Service

Arras People provides both contract and permanent project management professionals in customer services; roles range from senior level Programme Managers to PMO support staff. A small sample of previously recruited project management roles include;